WE ARE A THRIVING BUSINESS AND THAT’S BECAUSE WE ADORE AND RESPECT OUR CLIENTS WHO FOLLOW OUR SIMPLE GROUND RULES. THANK YOU IN ADVANCE FOR READING OUR POLICIES AND WE CAN’T WAIT TO SEE YOU AT THE SALON.

APPOINTMENTS

& SALON POLICIES

IMPORTANT INFORMATION

All appointments need to be secured with a credit card on the date you make your reservation.

We kindly ask that any changes and cancellations be made 24 hours prior to your scheduled appointment. If you need to cancel, please do so earlier than 24 hours before your scheduled appointment time. *Late cancellations/ or No-shows will be subject to a non-refundable fee of 100% of the booked service.

Courtesy reminders via text and email are sent out 72 hours prior to your service .

• Please notify your stylist of your desire for an adjustment as soon as possible after your visit so that we may promptly schedule your return visit within this time period. We will honor an adjustment within 7 days. All adjustments are performed by the stylist who originally performed your services.

• PLEASE NOTE Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment.

• Due to the artistic nature of what we do, we cannot offer refunds on services performed. *NO EXCEPTIONS* If for any reason you are not satisfied with your service, please contact your stylist on Phorest Chat ( see booking page) or DM them on Instagram immediately so that we can remedy the situation.

• KIDS CUTS: Some of our stylists can accommodate children’s haircuts, but we are unable to provide services for children under 5 years of age.

Please call or text 828 277 4070 or email salon@ilovewink.com if you have any questions. 

We require a 50% non-refundable deposit at the time of booking, with a credit card. Any cancellations not made before two weeks of the scheduled date will result in being charged the FULL amount of booked services.  A 20% gratuity charge will be added to all wedding party services.  For more information check our WEDDINGS page.

PRODUCTS

100% GUARANTEE! If you are unsatisfied for any reason with a hair product you purchased at WINK, we will happily exchange it or offer store credit for another hair product (excluding services) within 15 days of the purchase. Store credits can only be applied to other hair products and not to salon services. We will accept returns if the product is 3/4 or more full. All sale items are FINAL sales. We do not offer exchanges or store credit on any sale or discounted retail items.